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Frequently Asked Questions

WHEN WILL MY ORDER SHIP?

Typically orders ship out in 3-5 business days (M-F, excluding holidays). If there is a delay for any reason we'll contact you immediately to let you know what's going on and what options we have. After that, it takes anywhere from 1-5 business days for the truck freight to arrive.

HOW MUCH IS SHIPPING?

Well, shipping costs really depend on which bunk bed(s) you're buying and where you're shipping to and how fast you want it. We're not one of those companies that try to make money off of shipping and handling so you can rest assured your shipping rates are the best we can possibly provide and we are continually working with shipping companies to reduce them! Shipping to Hawaii or Alaska is not covered by our free shipping policy, and costs will be charged at your expense.

WHAT IS YOUR RETURN POLICY?

Please read our 30 day return policy.

I HAVE ANOTHER QUESTION, HOW CAN I CONTACT YOU?

No matter what your question, we'll answer it the best we can, after all we are here to help. Contact us either by by email or phone, listed above!